Parent Viewing Area
The lobby will be open during practice times for parent viewing. Due to the size of the lobby and to help limit distractions for athletes, families are encouraged to arrive during the final fifteen (15) minutes of practice whenever possible. That said, we are always happy to have our families in the lobby and appreciate your support. Coaches reserve the right to limit or close viewing for specific practices or portions of practice when needed to best support athlete development.
Refund & Financial Commitment Policy
All fees paid to Elevate Cheer All Stars are non-refundable and non-transferable. This includes, but is not limited to, registration fees, commitment fees, tuition, choreography, music, apparel, uniforms, and competition fees.
Tuition represents the cost of the full season and is not based on attendance. Missed practices, vacations, schedule conflicts, late registration, or withdrawal from the program do not reduce or eliminate financial obligations.
In the event an athlete withdraws from the program for any reason — including injury, relocation, or personal circumstances — the account remains responsible for all remaining tuition and team-related fees for the duration of the season, as outlined in the program agreement.
If an athlete is unable to participate due to injury, they may be permitted to remain on the team in a modified role when appropriate; however, all financial obligations will still apply.
All sales of apparel, uniforms, and custom items are final once ordered. No refunds or exchanges will be issued.
Elevate Cheer All Stars reserves the right to review extenuating circumstances on a case-by-case basis. Any exceptions, including potential account credits or adjusted payment obligations, are made at the sole discretion of ownership and do not establish precedent. In approved situations, account credits may be issued and can be applied toward recreational classes, clinics, or private lessons; credits hold no cash value and are non-transferable.
Brand Protection & Unauthorized Merchandise
The name Elevate Cheer All Stars, all associated logos, slogans, designs, and branding elements are trademarked and copyrighted property of Elevate Cheer All Stars. These assets are legally protected and may not be reproduced, altered, distributed, or used without explicit written permission.
No parent, athlete, family member, friend, vendor, sponsor, or outside entity may print, create, sell, distribute, or use any merchandise or promotional items bearing the Elevate Cheer All Stars name, logo, or likeness. This includes but is not limited to clothing, bags, cups, water bottles, bows, banners, decals, digital designs, social media graphics, or any other branded items.
All official merchandise, spirit wear, and promotional materials must be approved in advance and produced through Elevate Cheer All Stars or its authorized vendors. Written consent must be obtained prior to any use, regardless of intent, quantity, or whether the items are sold, gifted, or used personally.
Team Communication App
Elevate Cheer All Stars uses the BAND app as the primary platform for team communication. This includes important updates such as practice changes, competition schedules, videos, photos, and team announcements. The BAND app is intended for informational purposes only and should not be used to voice negative opinions or concerns. For individual matters including injuries, illness, or personal concerns, families should privately message their coaches or program leadership directly.
Instructions for joining the individual team BAND groups will be provided after team placements.